Recovery CDs when bought from 2nd Party

Message

aphex187 · #1 Post by **aphex187** » Tue Aug 10, 2004 8:39 pm

I bought my T41 from NewEgg.com about a week and a half ago. I called IBM today and requested the recovery CDs. I was told that because the ship date was 2 months ago I would have to pay for the recovery CDs. I have a problem with this because:

a) I bought the ThinkPad with WinXP Pro installed - Why am I now paying for the media which costs CENTS. I'd pay a few bucks for shipping but I think $40+ is abusrd.

b) I just bought the laptop a few weeks ago - why can I not just show proof of purchase to get the CDs. Should I ask NewEgg to request the CDs from IBM from me since they are the store selling the laptop?

I'm very frustrated - does anyone have any ideas?

Thanks in advance

tselling · #2 Post by **tselling** » Wed Aug 11, 2004 9:55 am

If NewEgg is an authorized IBM reseller you should be able to fax a copy of your invoice to IBM. This should not only entitle you to the recovery CD's for free (if within 30 days of invoice), but it should also increase your warranty by a few weeks.

sktn77a · #3 Post by **sktn77a** » Wed Aug 11, 2004 1:59 pm

Try calling back and speak to a different customer service rep. They vary in their degree of "helpfulness".

awolfe63 · #4 Post by **awolfe63** » Wed Aug 11, 2004 2:37 pm

Am I missing something? Why not just burn a set?

JChrzanowski · #5 Post by **JChrzanowski** » Wed Aug 11, 2004 5:59 pm

All you gotta do is say you put linux on there and it got erased....no questions asked

awolfe63 · #6 Post by **awolfe63** » Wed Aug 11, 2004 6:06 pm

JChrzanowski wrote:All you gotta do is say you put linux on there and it got erased....no questions asked

That's only in the first 30 days.

Anyway - that's not my point. Why do most people need a factory set. Why don't people (especially people who have been reading these posts for the last 6 months) just burn a set when they get their machines? I can see how a few people could accidentally screw up and delete the factory configuration without burning the restore disks - but it seems like poeple are doing this on purpose!

n3il · #7 Post by **n3il** » Wed Aug 11, 2004 6:31 pm

awolfe63 wrote:Why don't people (especially people who have been reading these posts for the last 6 months) just burn a set...

That option is only available to T42(p), R51 and X40 owners. OP was asking about a T41...

awolfe63 · #8 Post by **awolfe63** » Wed Aug 11, 2004 7:43 pm

I guess I was missing something

Zeitgeist · #9 Post by **Zeitgeist** » Thu Aug 12, 2004 12:55 am

n3il wrote:
awolfe63 wrote:Why don't people (especially people who have been reading these posts for the last 6 months) just burn a set...
That option is only available to T42(p), R51 and X40 owners. OP was asking about a T41...

Did I miss something, what is the difference between T41 and T42? Isn't it possible to burn with RRwRR also recovery CDs of a T41?

Chun-Yu · #10 Post by **Chun-Yu** » Thu Aug 12, 2004 12:41 pm

No, this is a new feature on T42s.

stgreek · #11 Post by **stgreek** » Thu Aug 12, 2004 12:47 pm

BTW, see my post in Off the wall bout IBM UK service....totally opposite to what you experienced!

Stavros

Leon · #12 Post by **Leon** » Thu Aug 12, 2004 1:05 pm

where's "off the wall"?

Zeitgeist · #13 Post by **Zeitgeist** » Thu Aug 12, 2004 1:11 pm

Chun-Yu wrote:No, this is a new feature on T42s.

What? Of course you can install RRwRR on a T41.

ian · #14 Post by **ian** » Thu Aug 12, 2004 1:18 pm

That's not what he is commenting on - of course you can install it - what he is saying is that the fact that you can copy (burn) the contents onto your own CD's is a new function, available since the release of the T42

stgreek · #15 Post by **stgreek** » Thu Aug 12, 2004 2:21 pm

Leon wrote:where's "off the wall"?

Sorry I meant off-topic.

Stavros

Leon · #16 Post by **Leon** » Thu Aug 12, 2004 2:41 pm

well, maybe thats a Freudian slip... maybe you made an "off the wall" comment... just kidding... haven't checked yet!

Leon · #17 Post by **Leon** » Thu Aug 12, 2004 2:44 pm

actually, just read it. Glad to hear that the UK service seems so responsive. US should take a lesson!

p.s. wine (particularly very dry and very red) goes very well with my games...

Zeitgeist · #18 Post by **Zeitgeist** » Fri Aug 13, 2004 12:44 am

ian wrote:That's not what he is commenting on - of course you can install it - what he is saying is that the fact that you can copy (burn) the contents onto your own CD's is a new function, available since the release of the T42

Sorry I don't understand it: of course you can burn an image of the hdd on cd with RRwRR- also on a T41.

So what exactly is the difference of the software of a T41 and T42?

stgreek · #19 Post by **stgreek** » Fri Aug 13, 2004 2:58 am

Leon wrote:well, maybe thats a Freudian slip... maybe you made an "off the wall" comment... just kidding... haven't checked yet!

LOL...Actually the only other forum I am around in is the Gentoo Linux forum, where off-topic stuff is in "Off the wall", hence the slip...

Chun-Yu · #20 Post by **Chun-Yu** » Fri Aug 13, 2004 1:24 pm

With the T41 you cannot burn recovery CDs, but on the T42 I guess you can (I have a T41).

Zeitgeist · #21 Post by **Zeitgeist** » Sat Aug 14, 2004 2:01 am

Chun-Yu wrote:With the T41 you cannot burn recovery CDs, but on the T42 I guess you can (I have a T41).

Of course you can burn recovery CDs with RRwRR for a t41

http://www-306.ibm.com/pc/support/site. ... MIGR-54501

Chun-Yu · #22 Post by **Chun-Yu** » Sat Aug 14, 2004 11:38 am

Sure, but that requires a > 300 MB download. I'm talking about just what comes with the laptop. In that case, T41 -> cannot burn recovery CDs, T42 -> can burn.

Zeitgeist · #23 Post by **Zeitgeist** » Sat Aug 14, 2004 3:06 pm

Chun-Yu wrote:Sure, but that requires a > 300 MB download. I'm talking about just what comes with the laptop. In that case, T41 -> cannot burn recovery CDs, T42 -> can burn.

T41 -> can burn recovery CDs with preinstalled rapid restore 3.01, also available under

http://www-306.ibm.com/pc/support/site. ... MIGR-54497

T42 -> with preinstalled rapid restore 4.0, also available under

http://www-306.ibm.com/pc/support/site. ... IGR-4Q2QAK

Chun-Yu · #24 Post by **Chun-Yu** » Sat Aug 14, 2004 3:38 pm

Are you absolutely sure that T41s come with that? I know for a fact that mine did not have the "Click Start, select All Programs, select Access IBM, click Create Rescue Media." option that http://www-306.ibm.com/pc/support/site. ... MIGR-55053 describes. (I am still on the original install of XP and it is most definitely NOT there).

n3il · #25 Post by **n3il** » Sat Aug 14, 2004 8:59 pm

Chun-Yu wrote:Are you absolutely sure that T41s come with that? I know for a fact that mine did not have the "Click Start, select All Programs, select Access IBM, click Create Rescue Media." option that http://www-306.ibm.com/pc/support/site. ... MIGR-55053 describes. (I am still on the original install of XP and it is most definitely NOT there).

Chun-Yu,

Zeitgeist is getting confused with Rapid Restore (which can be used to burn cds which are a method to recover the image on the HDD at the point when the backup is created) and the option (only on T42(p), R51 and X40) to create the equivalent of IBM Recovery CDs to restore the factory image.

Chun-Yu · #26 Post by **Chun-Yu** » Sat Aug 14, 2004 9:30 pm

n3il: Thanks, that's exactly what I figured. I had heard that T42s have the option to create *the* Recovery CDs but I knew that T41s didn't have this since I had to call IBM and request them (heh, and my T41 is so "old" it only has 4 recovery CDs, not 5 or more).

ian · #27 Post by **ian** » Sun Aug 15, 2004 1:03 am

Chun-yu
I'd keep quite about the number of CDs - you'll get all sorts of lunatics posting that they have 2 and a half etc. etc. I think there must be a competition or something...

Zeitgeist · #28 Post by **Zeitgeist** » Sun Aug 15, 2004 3:05 am

n3il wrote:
Chun-Yu wrote:Are you absolutely sure that T41s come with that? I know for a fact that mine did not have the "Click Start, select All Programs, select Access IBM, click Create Rescue Media." option that http://www-306.ibm.com/pc/support/site. ... MIGR-55053 describes. (I am still on the original install of XP and it is most definitely NOT there).
Chun-Yu,

Zeitgeist is getting confused with Rapid Restore (which can be used to burn cds which are a method to recover the image on the HDD at the point when the backup is created) and the option (only on T42(p), R51 and X40) to create the equivalent of IBM Recovery CDs to restore the factory image.

Neil,

you seem to be the expert on this subject. What is exactly the difference between RR3.01 and 4.0 with regards to the creation of recovery CDs?

I used both programs- of course 4.0 is more comfortable, but isn´t the principle the same: both create an image which can be used for recovery CDs?

pete0r · #29 Post by **pete0r** » Sun Aug 15, 2004 9:22 am

try giving newegg a call and see if they can do anything for you. they're usually insanly helpful, even if it just makes you feel a bit better or something

Chun-Yu · #30 Post by **Chun-Yu** » Sun Aug 15, 2004 1:32 pm

Zeitgeist: I've never actually used either, but from what I understand, the feature you are referring to takes an image of the HD as it currently is and saves it, so you can restore it at a later time. The "recovery CDs" do not simply restore an image, instead, they actually go though the process of installing all the programs again from scratch.

Recovery CDs when bought from 2nd Party

Recovery CDs when bought from 2nd Party

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